Return & Refund Policy

We are committed to providing high-quality bikes, boats, moto parts, and accessories. However, we understand that sometimes a product may not meet your expectations. Our return policy is designed to ensure a smooth and hassle-free process for our customers.

Eligibility for Returns

To be eligible for a return, the item must:
✔ Be in its original, unused condition with all tags, packaging, and accessories included.
✔ Not be damaged, altered, or show signs of wear and tear.
✔ Be returned within 30 days from the date of delivery.
✔ Have a valid proof of purchase (order number, receipt, or invoice).

Non-Returnable Items

• Customized or special-order products.
• Gift cards and promotional items.
• Used or installed parts and accessories.
• Clearance and final sale items.

How to Initiate a Return

Follow these steps to request a return:
Contact Us – Email support@freewheelride.com or call +1 323 863 5891 with your order details.
Approval & Instructions – Once approved, we will provide a return authorization and shipping instructions.
Pack & Ship – Securely package the item and use a trackable shipping method. We recommend keeping the receipt for tracking purposes.
Inspection & Refund – After receiving the return, we will inspect it and process your refund within 10 business days.

Refund Policy

Refund Method: Refunds will be credited to your original payment method.
Processing Time: Refunds may take 10 business days to reflect, depending on your bank.
Return Shipping Costs:

• If the return is due to a product defect or our mistake, we will cover return shipping costs.
• If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping fees.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you need a different size or variant, please contact us within 10 days of receiving your order.

Damaged or Defective Products

If your order arrives damaged or defective, please:
Take clear photos of the item and packaging.
Email support@freewheelride.com within 48 hours of delivery.
We will either send a replacement or issue a full refund, depending on the situation.

Cancellations & Order Changes

• Orders can be canceled or modified within 24 hours of placement.
• Once an order is shipped, it cannot be changed or canceled.

International Returns

For international orders, customers are responsible for return shipping costs, customs duties, and any applicable taxes.

Contact Us

For any return-related questions, feel free to reach out:

Email: support@freewheelride.com

Phone: +1 323 863 5891

We appreciate your business and strive to make your shopping experience with Free Wheel Ride smooth and enjoyable!