FAQ

What is the top speed of a Sur-Ron bike?

Sur-Ron bikes can reach speeds of up to 50 mph, depending on the model and modifications.

Do you offer group or bulk discounts?

Yes, we provide discounts for bulk purchases. Contact us for details.

How do I register my bike?

Some states require registration for certain electric bikes. Check your local DMV for requirements.

Do your bikes come with a user manual?

Yes, all bikes come with detailed user manuals and assembly instructions.

Do you offer repair services?

We do not provide direct repairs, but we can assist you in finding service providers.

What happens if my package is lost in transit?

Contact us immediately, and we will work with the carrier to resolve the issue.

Do you offer custom bike builds?

Yes, we offer customization options for select models. Contact us for details.

Are your electric bikes legal in all states?

Laws vary by state. Check local regulations before purchasing.

Do you sell used or refurbished bikes?

We primarily sell new bikes, but occasionally offer refurbished models at a discount.

Do you offer seasonal discounts or promotions?

Yes, subscribe to our newsletter to receive updates on deals and special offers.

Are there any hidden fees at checkout?

No, all costs, including taxes and shipping, are clearly displayed before checkout.

Do you offer insurance for bikes?

We do not offer insurance, but you may check with third-party providers.

Where do you ship?

We ship across the United States and internationally to select countries.

How long does shipping take?

Shipping times vary by method: Standard (5-10 business days), Expedited (3-5 business days), and Express (1-3 business days).

Do you offer returns or exchanges?

Yes, we have a return policy. Please check our Returns & Exchanges page for details.